Yellow Masai

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Booking Terms & Cancellation Policy

Updated 2011-03-16

 

Package Booking Deposits

  • If tour/package date is more than 3 months away, 50% no refundable deposit required to hold and reserve booking, the balance to be paid 2 months prior to day of tour/package to guarantee booking or risk missing dates.
  • All package/tour bookings must be paid in full within 3 months of the trip.

 

Package Cancellation & Refunds

  • All package 3 months or greater can be cancelled with full refund.
  • All packages less than $1,000 can befully refunded within 2 months or more.
  • All packages less than $500 can be fully refunded at 1 month or more
  • All packages can be changed free of charge less than 2 months prior otherwise incur a $100 fee per booking.

 


 

 

Flights Cancellation & Change of booking

  • Non Package flights are non refundable- change fees are $50 per booking if seat availability is possible.
  • Packaged flights fall under the same cancellation terms of Package bookings. 

 


 

 

Hotels

  • All hotel bookings 3 months or greater can be cancelled with full refund.
  • All hotel bookings less than $1,000 can befully refunded within 2 months or more.
  • All hotel bookings less than $500 can be fully refunded at 1 month or more
  • All hotels can be changed free of charge less than 2 months prior otherwise incur a $50 fee per booking.
  • Packaged hotels fall under the same cancellation terms of Package bookings. 

 


 

 

Car/Minibus rentals

  • All reservations must be paid in full
  • Extra cost incurred for dedicated driver
  • All reservations made in 1 week or less are non refundable.
  • Change fees are $50 per booking.